·        What is the ratio of PG to VG in your juices?

o   We use a ratio of 50% PG to 50% VG in all of our e-CAT Gourmet Juice.  We use this ratio because it provides an ideal consistency and provides a moderate amount of vapor production.

·        Will you be offering other ratios of PG to VG in the future?

o   Yes. We are currently working on offering other ratios of e-CAT Gourmet Juice.

·        Can you create custom blends for people with PG or VG sensitivities?

o   Yes, we can provide this service on request. We want everyone to be able to enjoy our products.

·        Shipping

·        How long after an order is placed, do you ship?

o   We make every effort to ship all orders the next day. Orders placed on the weekend will ship Monday. Large orders may take extra processing time. In the event of a promotion, shipping times might take longer.

·        What shipping service and speed does $3 Flat Rate Shipping include?

o   We ship all orders via the United States Postal Service using Parcel Post. The estimated delivery time for Parcel Post is 3 days within the Domestic United States.

·        Do you offer expedited shipping?

o   Although we offer free standard shipping, we do offer expedited shipping by request.

·        Do you ship overseas?

o   Yes, we ship to any country where the sale of e-cigs, e-juice and nicotine is legal.

·        Are there countries where you are unable to ship?

o   Yes, we are unable to ship to any country embargoed by the United States. We are also not allowed to ship to Australia, Israel and Brunei.

·        I live in Texas. Can I come pick up my order?

o   Currently, we do not have a storefront. All orders must be placed on our website or by phone and will be shipped directly to your address.

·        Our Juice

·        Is your e-CAT Gourmet Juice made in America?

o   Yes! We handcraft all of our juices in our Dallas, Texas offices using American sourced materials to offer you a truly made in the USA product.

·        Are your zero nicotine juices really nicotine free?

o   Yes. Our zero nicotine e-CAT juices are 100% free of nicotine.

·        What nicotine strengths do you offer? Are you planning on adding more strengths?

o   We offer all of our e-CAT Gourmet eJuices in 0mg, 11mg, 16mg and 24 mg nicotine. Please watch our blog, Twitter feed, Facebook and Newsletter for updates on new product offerings.

·        Why do you offer only one e-cigarette for purchase?

o   After careful research, we have found that the e-GO T is one of the most efficient and economic tank options on the market. We have tested many e-cigarettes and we truly stand behind the e-GO T.

·        Who are the Vape Dudes?

o   Please check out our About Us section for more information on the dudes.

·        Coupon Codes & Discounts

·        Do you offer coupon codes?

o   Yes. At various intervals, we release coupon codes that range from 10% to 50%. We also run special promotions such as our "Facebook Freebie". We always announce our discounts and coupons through Facebook, Twitter and our Blog.

·        Do you offer bulk discounts?

o   Yes. We offer bulk pricing. If you are interested in purchasing a large order, please contact us.

·        I would like to carry your Vape Dudes e-CAT Gourmet eJuice in my shop or on my website. Do you offer Wholesale opportunities?

o   We love our Wholesale! Click on our Wholesale  link for more information.

·        Do you offer an Affiliate program?

o   The Vape Dudes simply adore our Affiliates! Click on the Affiliates link to sign up and begin generating revenue for your website today.

·        Payment Options

·        What payment methods do you offer?

o   We accept Visa and MasterCard as well as money order payment options.

·        Can I place an order on the phone?

o   Yes! We take phone orders during normal business hours 9am CST to 6pm CST.

·        Returns

·        Do you accept returns?

o   Yes. We accept returns for any reason and will go out of our way to make sure you are a satisfied customer.

·        If I order a flavor that I end up disliking, can I return it or exchange it for another flavor?

o   Yes. If for any reason you are unhappy with your juice, please contact us on our website or call our office to arrange your return and or/exchange.

·        Do you offer refunds?

o   Yes. If you are unhappy with your product or you make an order by mistake, we are always happy to issue a refund. We will strive to ensure that you are always happy when buying from the Vape Dudes.

·        Feedback

·        I have a great idea for a new flavor. Can I contact the Vape Dudes with my suggestions?

o   We love hearing from our customers. Please feel free to Contact Us via the website form.  We respond to every inquiry.

·        Shelf Life & Storage

·        Is there a shelf life limit on the Vape Dudes e-CAT Gourmet eJuice?

o   Typically, our juices are good for at least 6 months if stored properly. You can even refrigerate your juice to make it last longer.

·        How should I store my e-CAT eJuices?

o   You should always store your juice in a cool, dark place away from sunlight. Always keep the Vape Dudes e-CAT Gourmet eJuice away from pets and children.

·        My eJuice has changed color since it arrived. Is this ok?

o   Over time our juice changes color through a process called steeping. Think of our e-CAT Gourmet eJuice as a fine wine. It improves with a little bit of age.